Payment Policy

Welcome to Nina's 😊! We are committed to providing our customers with safe, convenient, and diverse payment solutions. This payment policy clearly outlines our accepted payment methods, checkout process, payment security rules, order confirmation rules, and frequently asked questions, aiming to ensure every customer enjoys a smooth and transparent shopping experience.

🎀Accepted Payment Methods

🌸We support a variety of major global credit and debit card payments to meet the needs of customers in different regions. Available payment options are as follows:

- American Express

- Diners Club

- Discover Card

- JCB Card

- Maestro Card

- Mastercard

- Visa Card

All supported payment channels are officially authorized, ensuring the legality and compliance of global order transactions.

🎀Checkout and Payment Process

🌸Our payment process is simple, standardized, and clearly defined, allowing customers to complete payments independently:

First, select your desired items and confirm the size, quantity, and style. Then, add the items to your shopping cart and submit your order. Next, fill in accurate shipping information, including the recipient's name, detailed address, and contact number. Then, on the checkout page, select your preferred bank card payment method and fill in the corresponding bank card information as required. After confirming the order amount and information are correct, submit the payment. Once the system verifies successful payment, your order will enter a pending processing status. Our team will arrange order review, inventory confirmation, and shipment preparation in sequence.

🎀Payment Security

Customer payment information security is our top priority. We use industry-standard encryption technology to fully protect all transaction data. All bank card information filled in during the payment process will be encrypted in real time and will not be stored, leaked, or used for other commercial purposes. Our payment partners have all passed formal security certification and have comprehensive risk identification and anti-fraud mechanisms. We strictly monitor abnormal transaction behavior to effectively avoid risks such as fraudulent deductions and malicious card swipes, fully protecting the security of customers' assets and information. All payment transactions comply with international online transaction security standards.

🎀Order Confirmation

After successful payment, the system will automatically generate a valid order number and send an order confirmation email to your pre-registered email address within a short period of time. The confirmation email will record detailed order information, including product details, total payment, shipping address, and order status. Please check your inbox or spam folder regularly. If you do not receive a confirmation email within 24 hours of payment, please contact customer service for manual verification. Only orders with successful payment confirmation will be packaged and shipped.

🎀Common Payment Issues and Solutions

🌸During the payment process, you may encounter some issues. We have compiled common situations and corresponding solutions for your reference:

Payment Failure: Common reasons include incorrect card information, insufficient card balance, expired card, exceeding bank transaction limits, or bank blocking cross-border transactions. Please carefully check your card information, confirm your balance, or try using a different payment card.

Successful Deduction but Order Not Paid: This is usually due to network latency or system synchronization failure. Please do not make duplicate payments. Please wait 10-30 minutes for the system to automatically synchronize. If the order status is still abnormal, please contact customer service and provide your payment record so we can manually verify and correct it.

Duplicate Deduction: Our system will automatically identify and block duplicate payments. For unexpected duplicate charges, we will automatically refund the overcharged amount within 1-3 business days. The refund will be returned to your original payment account.

Transaction Pending: Cross-border personal bank card transactions may require bank review. Please wait patiently or contact your issuing bank for transaction progress.

🎀Contact Us

🌸If you encounter any payment irregularities, order questions, or need policy consultation, please contact our official customer service team during business hours：

Store Name: Nina's

Address: 2200 Eastridge Loop #2062, San Jose, CA 95122

Phone Number: +14085286462

Email: info@ninasses.com

Business Hours (Pacific Standard Time GMT-08:00)

Monday to Sunday: 11:00 – 18:00

Customer Service Response Time: On weekdays, we will respond to all customer messages, emails, and inquiries within 24 hours.