Privacy Policy

This Privacy Policy explains how Nina's collects, uses, stores, discloses, and protects your personal information when you browse and purchase dresses in cute, pure, elegant, sexy, or innocent styles on our official website. This policy applies to all visitors, users, and customers of our platform. By visiting our website and placing an order, you fully agree to the terms of this Privacy Policy.

🎀Types of Information We Collect

🌸We only collect necessary personal information to support order processing, service delivery, and customer experience optimization. The information collected is divided into personally identifiable information and automatically collected technical data:

- Personally Identifiable Information: Name, contact number, email address, shipping and billing address, payment-related verification information, and order records.

- Automatically Collected Technical Information: Device type, browser version, IP address, website access time, page browsing history, operation trajectory, and other anonymized usage data.

- Interaction Information: Customer inquiry records, feedback information, product reviews, and other content you actively submit to us.

🎀Sources of Personal Information

🌸All personal data we collect comes from legal and compliant channels, primarily including the following:

- Information you voluntarily provide: Information you fill in when registering your account, placing orders, contacting customer service, and leaving messages.

- Automatically collected by the system: Technical data automatically collected by our website system and cookies during your browsing and access.

- Authorized third-party channels: Legally shared information by our officially partnered payment and logistics service providers to complete order delivery and payment verification.

🎀How We Use Your Personal Information

🌸We will only use your personal information for the following legal purposes and will not exceed the authorized scope:

Processing, confirming, shipping, and following up on your clothing orders, including verifying order information, arranging logistics, and resolving order exceptions.
Responding to your customer service inquiries and after-sales return/exchange requests, and providing professional shopping support.
Optimizing product styles (cute, elegant, sexy, and innocent dresses), website functionality, and user shopping experience.
Sending you order updates, logistics notifications, and necessary service reminders with your consent.
To mitigate transaction risks, ensure payment security, and maintain the normal operation of the website.

🎀How We Disclose Personal Information

🌸We promise not to sell, exchange, or rent your personal information to unrelated third parties. We will only disclose your data under the following authorized circumstances:

- Service cooperation requirements: Disclosing necessary information to authorized logistics providers (such as UPS) and payment channel providers to complete order delivery and fund settlement.

- Legal compliance requirements: Disclosing user information as required by law, court orders, or official regulatory requirements.

- Business transfer: In the event of a business merger, acquisition, or asset transfer, user data may be transferred as a business asset, but will still be protected by the privacy agreement.

🎀Data Security and Data Retention

Data Security: We employ industry-standard encryption technology and secure server storage to protect your personal data from unauthorized access, disclosure, alteration, and loss. We have established a sound internal management mechanism to strictly limit employee access to user information.

Data Retention: We retain your personal information only for the period necessary to fulfill the service objectives. Typically, order and user data will be retained for 3 years after order completion. Upon the expiration of the retention period, we will completely delete or anonymize your data in accordance with applicable regulations. If legal, tax, and accounting regulations require a longer retention period, we will comply with the statutory period.

🎀Third-Party Links

Our website may contain links to third-party platforms, including payment pages, logistics tracking websites, and social media pages. These third-party websites have independent privacy policies and data management systems. We are not responsible for the data security and content rules of third-party platforms. Your browsing and use of third-party links should comply with the respective platform's privacy policy.

🎀Your Rights

🌸As a user, you have the following legal rights regarding your personal information:

- Right of Access: You can request to access your stored personal data.

- Right of Correction: You can correct inaccurate or incomplete personal information at any time.

- Right of Erasure: You can request the deletion of your personal data when it is no longer used for service purposes.

- Right to Withdraw Consent: You can withdraw your previous authorization to us to collect and use your information at any time.

- Right to Complain: You can contact us or relevant regulatory agencies to report data privacy issues.

🎀Your CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes for collection, and the third parties with whom we share your information.

Right to Delete: You may request that we delete your personal information, subject to certain exceptions allowed by law.

Right to Opt-Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If this practice changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" link.

Right to Correct: You may request that we correct inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes other than those permitted by law.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

🎀 How to Submit a Request

You may submit a verifiable consumer request by contacting us:

Email: info@ninasses.com
Phone: (408)528-6462
Mail: Nina's, 2200 Eastridge Loop, San Jose, CA 95122, USA

We will verify your identity before processing your request. We will respond within 45 days. If we need an extension, we will notify you and explain the reason.

🎀 Categories of Personal Information We Collect

In the preceding 12 months, we have collected the following categories of personal information:

Identifiers: Name, email address, shipping address, billing address, phone number, IP address
Commercial Information: Order history, products purchased, payment records
Internet Activity: Browsing history on our website, search history, interaction with advertisements
Financial Information: Payment card information (processed securely by our payment partners; we do not store full card numbers)

We collect this information for the following business purposes: processing transactions, fulfilling orders, providing customer service, detecting fraud, and improving our website experience.

🎀 Categories of Third Parties

We may share your personal information with the following categories of third parties:

Payment processors (for transaction processing)
Shipping carriers (for order delivery)
Website hosting and e-commerce platform providers
Analytics providers

We do not sell personal information to third parties.

🎀Children's Privacy

Our website and apparel products are intended for adult customers. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and discover that your child has provided personal information to our platform without authorization, please contact us immediately. We will immediately delete the relevant data and terminate the relevant services.

🎀Cookie Policy

Our website uses cookies and similar tracking technologies to optimize the browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your browsing preferences, optimize page display, and improve service efficiency.

You can disable cookies at any time through your browser settings. Disabling cookies will not affect your basic browsing experience, but may result in some personalized services being unavailable. We will only use cookies within the scope permitted by law and with user authorization.

🎀Changes to the Privacy Policy

We reserve the right to update and revise this Privacy Policy from time to time in accordance with business adjustments and changes in laws and regulations. After the policy is updated, we will publish the latest version on our official website and update the effective date. The revised policy will take effect immediately upon publication. Your continued use of our website and services indicates your acceptance of the latest Privacy Policy terms.

🎀Contact Us

🌸If you have any questions, disputes, or applications regarding this Privacy Policy and the protection of your personal data, please contact our official customer service team during working hours:

Store Name: Nina's

Address: 2200 Eastridge Loop , San Jose, CA 95122，USA

Phone Number: (408)528-6462

Email: info@ninasses.com

Business Hours (Pacific Standard Time GMT-08:00)

Monday to Sunday: 11:00 – 18:00

Customer Service Response Time: On weekdays, we will respond to all customer messages, emails, and inquiries within 24 hours.

Nina wishes you a wonderful day! 😊

Refunds & Returns Policy

Welcome to Nina's😊! We specialize in providing high-quality dresses in cute, elegant, sexy, and innocent styles. We sincerely support reasonable returns and exchanges to protect the shopping rights of every customer. This policy clearly stipulates the conditions for returns and exchanges, the validity period, detailed operating procedures, shipping rules, refund rules, and order cancellation policies.

🎀Conditions for Returns and Exchanges

🌸We accept returns and exchanges of unused dresses that meet the following conditions:

- Product quality issues: The dress has defects such as broken threads, incorrect printing, damaged fabric, stains, missing accessories, or workmanship defects.

- Logistics damage: The dress is damaged, crushed, or contaminated during transportation.

- Order error: The style, size, or color of the received cute, elegant, sexy, or innocent casual dress does not match your order.

- Personal discomfort: The customer is not satisfied with the fit, style, or wearing effect of the dress (it must be unused and in perfect condition).

🎀Return and Exchange Conditions and Non-Returnable Items

🌸All return and exchange requests must meet the following criteria:

- The dress must be brand new, unused, unwashed, not deformed, odorless, and free from any human-caused damage.

- Original tags, lace embellishments, bows, and original packaging must be intact.

- Return and exchange requests must be submitted within the validity period.

🌸Non-returnable items:

- Dresses that have been worn, washed, altered, stained, or damaged by human intervention.

- Items missing original tags, accessories, and original packaging.

- Damage caused by improper washing, care, or personal use.

- Clearance sale items (if specifically marked on the product page).

🎀Return and Exchange Period

We offer a 30-day return and exchange period. All return and exchange requests must be submitted within 30 calendar days of receiving the package. Requests submitted after this period will not be accepted.

🎀Detailed Return Process

Step 1: Contact our customer service to submit a return request, explaining the reason for the return and providing product photos or videos for confirmation.

Step 2: Wait for our official approval of the return and obtain the official return address.

Step 3: Pack the dress intact, including the original packaging and accessories, and send it back to the designated address.

Official Return Address: 2200 Eastridge Loop, San Jose, CA 95122, USA

Step 4: Send the return tracking number to customer service for registration. We will confirm and inspect the returned item upon receipt.

🎀Detailed Exchange Process

Step 1: Contact customer service within 30 days of receiving the item to apply for an exchange, specifying the size, color, or style you wish to exchange (applicable to all dresses in cute, elegant, sexy, and innocent styles).

Step 2: After our review and approval, send the original dress, in perfect condition, back to the official return address.

Official Exchange/Return Address: 2200 Eastridge Loop, San Jose, CA 95122, USA

Step 3: After receiving and confirming that the returned item is undamaged, we will arrange to ship a new replacement item within 1-2 business days.

🎀Detailed Refund Process

After receiving and inspecting your returned dress and confirming that it meets the return criteria, we will complete the refund process within 1-2 business days.

All refunds will be returned to your original payment account (Visa, Mastercard, Amex, and other supported payment channels).

The arrival time of funds is usually 1-2 business days. The specific arrival time depends on the processing rules of your issuing bank, and there may be slight delays occasionally.

🎀Return and Exchange Shipping Policy

- Our Responsibility (Free for Customer): We will cover the return shipping costs for returns and exchanges due to product quality issues, incorrect shipments, or damage during logistics.

- Customer Responsibility: For returns and exchanges due to personal reasons (e.g., incorrect size, dissatisfaction with style, or personal preference), the customer will be responsible for the return shipping costs.

🎀Order Cancellation Policy

Full Refund Cancellation (Before Shipment): Customers can apply to cancel their orders at any time before shipment. We will approve the cancellation request and arrange a full refund without any handling fees.

Post-Shipment Policy: Once an order is packaged and shipped, cancellation requests will no longer be supported. If you no longer need the goods, please follow the formal return and exchange process described above after receiving the package.