Shipping Policy

Welcome to Nina's😊! We are committed to providing all our customers with fast, free, and reliable shipping. This shipping policy outlines our order processing rules, delivery times, delivery areas, logistics partners, order cancellation policies, and order tracking methods, designed to ensure a transparent and enjoyable shopping experience.

🎀Order Processing Time

All orders will be processed, inspected, and packaged within 1-2 business days after successful payment. Before shipment, we rigorously inspect product quality, size, and packaging details to minimize defects and missing items. Orders placed on holidays or weekends will be processed sequentially on the next business day.

🎀Order Cut-off Time

Our daily order cut-off time is 18:00 (Pacific Standard Time - 08:00 GMT). Orders confirmed and paid before 18:00 on business days will be queued for processing on the same day. Orders completed after the cut-off time will be automatically processed on the next business day.

🎀Shipping and Delivery Time

After order processing and package shipment, the standard delivery time is 3-6 business days. Specific delivery times depend on logistics and transportation conditions and local traffic.

🎀Shipping Costs

We offer free standard shipping on all eligible orders, with no hidden shipping fees or additional handling charges.

🎀Delivery Area

We currently support delivery to all states and regions in the United States. We will continue to expand our delivery area to serve more international customers in the future.

🎀Delivery Partners

We partner with UPS as our official logistics partner for daily package delivery. UPS is known for its stable, reliable, and timely logistics information updates.

For large items, we will use truck delivery services. The truck driver will contact the customer in advance to confirm the exact delivery time. Please ensure someone is available to sign for the package at the delivery address to avoid delivery failure, package return, or secondary delivery fees.

🎀Order Cancellation Policy

Full Refund Cancellation (Before Shipment): Customers can request to cancel their orders at any time before shipment. We will approve the cancellation request and arrange a full refund without any handling fees.

Post-Shipping Policy: Once an order is packed and shipped, cancellation requests will no longer be supported. If you do not need the goods after shipment, please follow our official return and refund process according to the store's return policy upon receiving the package.

🎀Order Tracking

After the package is shipped, we will send an official shipping notification email to your registered email address, containing your unique tracking number and tracking link. You can check the real-time logistics status, shipping progress, and estimated delivery date online at any time. If the logistics information does not update for an extended period, please contact our customer service for assistance.

Contact Us

🌸For any product inquiries, order support, or service issues, please feel free to contact us. We are dedicated to providing you with professional and attentive customer service：

Store Name: Nina's

Address: 2200 Eastridge Loop #2062, San Jose, CA 95122

Phone Number: +14085286462

Email: info@ninasses.com

Business Hours (Pacific Standard Time GMT-08:00)

Monday to Sunday: 11:00 – 18:00

Customer Service Response Time: On weekdays, we will respond to all customer messages, emails, and inquiries within 24 hours.