Refunds & Returns Policy

Welcome to Nina's😊! We specialize in providing high-quality dresses in cute, elegant, sexy, and innocent styles. We sincerely support reasonable returns and exchanges to protect the shopping rights of every customer. This policy clearly stipulates the conditions for returns and exchanges, the validity period, detailed operating procedures, shipping rules, refund rules, and order cancellation policies.

🎀Conditions for Returns and Exchanges

🌸We accept returns and exchanges of unused dresses that meet the following conditions:

- Product quality issues: The dress has defects such as broken threads, incorrect printing, damaged fabric, stains, missing accessories, or workmanship defects.

- Logistics damage: The dress is damaged, crushed, or contaminated during transportation.

- Order error: The style, size, or color of the received cute, elegant, sexy, or innocent casual dress does not match your order.

- Personal discomfort: The customer is not satisfied with the fit, style, or wearing effect of the dress (it must be unused and in perfect condition).

🎀Return and Exchange Conditions and Non-Returnable Items

🌸All return and exchange requests must meet the following criteria:

- The dress must be brand new, unused, unwashed, not deformed, odorless, and free from any human-caused damage.

- Original tags, lace embellishments, bows, and original packaging must be intact.

- Return and exchange requests must be submitted within the validity period.

🌸Non-returnable items:

- Dresses that have been worn, washed, altered, stained, or damaged by human intervention.

- Items missing original tags, accessories, and original packaging.

- Damage caused by improper washing, care, or personal use.

- Clearance sale items (if specifically marked on the product page).

🎀Return and Exchange Period

We offer a 30-day return and exchange period. All return and exchange requests must be submitted within 30 calendar days of receiving the package. Requests submitted after this period will not be accepted.

🎀Detailed Return Process

Step 1: Contact our customer service to submit a return request, explaining the reason for the return and providing product photos or videos for confirmation.

Step 2: Wait for our official approval of the return and obtain the official return address.

Step 3: Pack the dress intact, including the original packaging and accessories, and send it back to the designated address.

Official Return Address: 2200 Eastridge Loop #2062, San Jose, CA 95122, USA

Step 4: Send the return tracking number to customer service for registration. We will confirm and inspect the returned item upon receipt.

🎀Detailed Exchange Process

Step 1: Contact customer service within 30 days of receiving the item to apply for an exchange, specifying the size, color, or style you wish to exchange (applicable to all dresses in cute, elegant, sexy, and innocent styles).

Step 2: After our review and approval, send the original dress, in perfect condition, back to the official return address.

Official Exchange/Return Address: 2200 Eastridge Loop #2062, San Jose, CA 95122, USA

Step 3: After receiving and confirming that the returned item is undamaged, we will arrange to ship a new replacement item within 1-2 business days.

🎀Detailed Refund Process

After receiving and inspecting your returned dress and confirming that it meets the return criteria, we will complete the refund process within 1-2 business days.

All refunds will be returned to your original payment account (Visa, Mastercard, Amex, and other supported payment channels).

The arrival time of funds is usually 1-2 business days. The specific arrival time depends on the processing rules of your issuing bank, and there may be slight delays occasionally.

🎀Return and Exchange Shipping Policy

- Our Responsibility (Free for Customer): We will cover the return shipping costs for returns and exchanges due to product quality issues, incorrect shipments, or damage during logistics.

- Customer Responsibility: For returns and exchanges due to personal reasons (e.g., incorrect size, dissatisfaction with style, or personal preference), the customer will be responsible for the return shipping costs.

🎀Order Cancellation Policy

Full Refund Cancellation (Before Shipment): Customers can apply to cancel their orders at any time before shipment. We will approve the cancellation request and arrange a full refund without any handling fees.

Post-Shipment Policy: Once an order is packaged and shipped, cancellation requests will no longer be supported. If you no longer need the goods, please follow the formal return and exchange process described above after receiving the package.